Contact

Feel free to fill in the form below or reach out on instagram @__friendsof

FAQs

Will my bag look exactly like the photos?

Close, but not identical, and that's a good thing. Cowhide is a natural material and every hide has its own unique pattern, colouring and texture. The bag you receive will be the same style, shape and quality as shown, but your markings will be your own. No two Friends Of bags are exactly alike.

Where are the bags made?

Designed in Australia with cowhide sustainably sourced from West Java, Indonesia, every Friends Of bag is handcrafted Indonesia by a small family owned manufacturer we work with directly. We visit the workshop in person, work closely with the team on every detail, and are committed to maintaining a transparent and respectful relationship with the people who help make our vision come to life.

Is the leather ethically sourced?

Our cowhide is sourced from West Java, a highland region in the foothills of the Puncak mountains on the island of Java, Indonesia, renowned for its leather craft tradition!

The cowhide is a byproduct of the meat and dairy industry. The hide would otherwise go to waste. We believe in using the whole animal, and cowhide leather is one of the most durable and long-lasting materials you can carry.

Exchanges & Returns

Change of mind
You can return your friends of bag within 5 days of delivery, provided it's unused, unworn, and in its original packaging.

  • Returns for refund: same 5-day window, same condition requirements. Shipping cost back will be at your own expense for change of mind returns.

We don't currently offer direct exchanges. If you'd like a different bag, colour, or style, simply return your original within the 5-day window for a refund and place a new order for the one you want.

Please note: as we run small, limited drops, we can't guarantee the bag/pattern you want will still be in stock by the time your return reaches us and a new order is placed. Repurchasing is at your own risk of missing out.

Faulty or incorrect items
If your bag arrives faulty or we've sent the wrong item, that's on us - free return shipping, no questions asked, and we'll sort a replacement or refund straight away.

How to start an exchange or return

  1. Email us on the "Contact Us" forum with your order number and whether you'd like an exchange or refund.
  2. We'll send you a prepaid shipping label if the return in eligible.
  3. Pack the bag securely in its original packaging and pop the label on.
  4. Once we receive and inspect it, we'll process your exchange/refund asap.